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More Information

You have questions, we have answers! Here you will find some frequently asked questions, seasonal suggestions and money saving tips.

Don't see the answer to your question? Please feel free to reach out to us! Day or Night, we're only a phone call away!


Q. What should I do if my sink is stopped up?

A. You can try using a plunger to unstop a clogged sink. If the clog persists or returns, we recommend having the line augered, followed with a hydro cleaning and a camera inspection to ensure the line is cleared.

Working Tools

Q. What should I do if my toilet is backing up?
A. Shut the water off to the toilet by turning the angle stop valve which is located on the water line supplying the toilet and do not flush. Immedietly call us to have the line augered, hydro cleaned and inspected with a camera, to ensure the line is cleared.

Q. Why is the water constantly running in my toilet?
A. There could be different reasons why the water to your toilet is constantly running, but whatever the reason, it will cause your water bill to be higher than it has to be! It could be a problem with the internal valves, a leaking gasket or a broken line. We recommend having your toilet inspected to verify what is causing it to run.

Q. Where is the main shut off for the water in my home?
A. If you have a sudden leak or broken water line, it is important to know where the main water shut off is for your home. The main shut off valve should be on the main water line, where the main water line enters your home.

Q. What should I do if I smell gas in my home?
A. If you smell gas in your home, immediatly leave, leaving your front door open. Call 911 as soon as possible, from a safe distance. Please note, if your home is serviced by natural gas, it is good to have smoke detectors that can detect nitrous oxide and other gases.

Q. Why do I have low water pressure?
A. Low water pressure is usually caused by an obsruction or leak somewhere in your water system. Call us to troubleshoot your water system and verify what is causing the low pressure.

Q.  Why is my toilet gurgling?
A. A gurgling toilet is an indicator that the drain  or main sewer is getting backed up. Immedietly give us a call to have your drain and sewer augered, hydro cleaned and inspected with a camera to determine what is causing the blockage.

Q. Should I use liquid drain cleaner?
A. Liquid drain cleaner is toxic to the skin and eyes and can cause damage to the finish in your sinks or bathtubs. The corrosive chemicals will damage the pipes in your plumbing system and is not good for plumbing equipment if the clog is not cleared by the cleaner.

Seasonal Suggestions:

  • It’s a given that when temperatures rise, your AC unit will be used more often. Ensuring the drain line for your unit is installed properly and free of sediment or debris will help keep your unit running longer and will help avoid potential leaks.

  • Before the temperatures drop, it’s ideal to check your water lines for any cracks. During lower temperatures, water pressure builds which could cause even a small crack to become larger, which could cause serious damage.

  • Insulating exposed water lines for cold weather will help keep water from freezing in the line, which could cause cracked pipes.

  • Sediment can build up in your water heater, reducing efficiency. It should be inspected and maintained every year.

Money Saving Tips:

  • Turning off the faucet while brushing your teeth can save you an average of 2.5 gallons of water per minute.

  • Having your drains and sewers hydro-cleaned can keep debris from building up, which could potentially damage the pipe, leading to more costly repairs.

  • Tankless water heaters not only offer unlimited hot water, they are often more energy efficient that tank-type water heaters.

  • When properly maintained, tankless water heaters can last almost twice as long as tank-type water heaters.

  • High-efficiency toilets can save you up to 4,000 gallons of water per year.

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